Support Policy Page

Support Policy

Support Policy for WINNINGKART GLOBAL PRIVATE LIMITED (E-commerce Retail Platform):

At WINNINGKART GLOBAL PRIVATE LIMITED, we are dedicated to ensuring a seamless shopping experience for our customers. Our support policy outlines the various ways we assist you, our response times, and how we handle your queries to ensure your satisfaction.

 Support Channels

We are committed to being accessible and available to assist you through multiple support channels:

Email: Contact us at support@winningkart.com for any inquiries, issues, or feedback. Our team actively monitors emails and will respond within our operating hours.

Live Chat: Access our live chat on the WINNINGKART website for immediate assistance during business hours. Look for the chat icon on our homepage.

Phone: Speak directly with our customer service representatives by calling [Phone Number] during support hours.

Help Center: Visit our Help Center for self-service resources including FAQs, order tracking, return policies, and more.

Support Hours

Our dedicated support team is available during the following times:

Monday to Sunday : 24/7 Service (Your Time Zone)

Response Times

We strive to address your concerns as swiftly as possible:

Email: Response within 24 hours

Live Chat: Immediate response during operating hours

Phone: Immediate assistance during support hours

Support Scope

Our support services include:

Order Support: Assistance with placing orders, tracking shipments, and managing returns and exchanges.

Technical Assistance: Help with using the WINNINGKART website or mobile app, including account management and troubleshooting.

Billing & Payment: Support for payment-related queries, invoicing, and issues with transactions.

Product Inquiries: Information on products listed on WINNINGKART, including availability, features, and specifications.

 Policy Updates

We periodically update our support policy to reflect changes in our services or operational procedures. Please check this page regularly to stay informed of any updates.